We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it unused and in its original packaging. You’ll also need the order number or proof of purchase.

To start a return for any unwanted item(s), please use the link below to generate your return label. Make sure to include your Order Number, as we may not be able to identify the return without it.

https://www.dpd.ie/std-returns/?r=382

If you would like to return the item yourself our returns address is, again remember to include your Order No. and the reason for return:

MrPRICE.Online RMA

322 Donegall Road

Belfast

BT12 6FX

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact on our customer services page.

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